Need help making a complaint?
Ombudsman Services’ handy step by step guidance to help you when complaining to a company. Advice that is good for consumers and good for business.
Is your complaint about a financial service?
The Financial Ombudsman Service handles complaints about banks, insurers and finance firms. You must give the business up to eight weeks to resolve your complaint before contacting the Financial Ombudsman Service. Depending how complicated a case is, it can resolve some complaints within a few months. It does not write the rules for financial business.
Do you have a dispute about a legal service?
The Legal Ombudsman can look into complaints about all sorts of legal service providers and authorised claims management firms. A legal service provider includes solicitors, barristers, licensed conveyancers, cost lawyers, legal executives, notaries, patent attorneys, trade mark attorneys, law firms and companies providing legal services. Your regulated legal service provider or authorised claims management company should signpost you to the Legal Ombudsman if they are unable to resolve your dispute.
Do you need advice?
Citizens Advice provides free, independent, confidential and impartial advice about your rights and responsibilities. As the UK’s largest advice provider it is equipped to deal with a range of issues including debt and money, relationships, housing and consumer rights.
Do you need advice and help making a complaint?
Which? Consumer Rights is a free website to help you understand your rights and find simple ways to solve your everyday consumer problems. The step-by-step guides and handy template letters will help you to get the result you need, and to make companies act on your complaint.
Want to know more about our service? Call the helpline 0844 385 1256