JD Williams UK Phone Number 0345 071 9018

The helpline number shown above has been taken directly from the Customer Service website. Which can be found here.. Simply call to go through to the department.

 customer service helpline number
Industry Online Clothes Fashion Retailer
Best calling hours Mon-Fri
09:00-18:00 GMT
Main Address
General Enquiries
JD Williams & Co
Griffin House
40 Lever Street
M60 6ES

Women’s Clothes & Accessories

  • Women’s Clothing: This is the most obvious one. You’ll find all kinds of different outfits which are appropriate for many occasions. Whether it’s jeans, tops, jackets or anything else you’re after, you should be able to find something you like from JD Williams.
  • Accessories: The perfect things to cap off any outfit you put together from their clothing range. Also great for standalone purchases.
  • Shoes: If you’re looking for footwear, you will be happy to find that JD Williams also offer an extensive range of shoes.
  • Lingerie: Along with their other clothing, they’ve also got quite an extensive selection of lingerie. If you need to stock up, a visit to one of their stores could be a good idea.
  • Men’s Clothing: Yes, JD Williams like to try and appeal to everybody. While they primarily focus on women’s clothing, they also have clothes for men which are worth checking out.
  • Kids Clothing: To help make their clothing selection as inclusive as possible, they’ve also got several types of kids’ clothes for sale, including dresses, shoes, school wear, hoodies and more. Stock up your children’s wardrobe while you stock up your own.
  • Home & Garden: Do you or your other half like to do a bit of DIY?  Well then, the selection of home and garden products that they sell might be just what you need.
  • Gifts: Are you buying something for somebody’s birthday? Maybe you’re doing your Christmas shopping? Or maybe buying gifts for a different occasion? Either way, JD Williams have a large selection of products designed to make excellent gifts.
  • Wedding: Need to get your outfit sorted for a wedding, either your own or somebody else’s? Well, they’ve got plenty of options available for weddings.

These are all based on the different sections of their official website, but it’s worth remembering that individual stores sometimes have products which are not available on official websites. Visiting one of their stores will likely have you finding even more.


JD Williams Delivery Options

If you order from the JD Williams website, there are several delivery options available to you. Take a look over them to decide which of them will be most appropriate for you, if and when you order:

  • Standard Delivery: This is the most popular choice among their customers. It costs £3.50 and will ensure that you get your item within three to five days. Ideal for customers who are in no particular hurry.
  • Nominated Delivery: Do you want your order to arrive on a very specific day? In that case, you can choose this option for £6.50 which allows you to choose when your product is delivered.
  • Next Day Delivery: Do you need your product tomorrow? Thankfully, JD Williams offer next day delivery to ensure that their customers are never left in a tight situation. Could be ideal for last minute birthday and Christmas presents!
  • Click & Collect: You can actually have click and collect for free if you spend over £40 on your order! If you just have to go to the shop to collect your products, that will make things quite a bit easier for you.
  • Sunday Delivery: If you need to get your order on a Sunday, this can be arranged. You can pay £6.50 to ensure that you get a Sunday delivery.
  • Supplementary Charges: It is important to keep in mind that if you are ordering an especially big item, it is possible that supplementary charges will be incurred.


Have you ordered something from JD Williams, only to find that it defective in some way or that you have been sent the wrong thing, here are the possible options for returns:

  • By Courier: You can either call the courier via the number on your parcel or you can arrange online for them to collect your returns.
  • At the Post Office: Just print off the Royal Mail Returns Label and stick it on your parcel. Once you’ve done this you can leave it at the post office and they’ll send it off.
  • 24/7 Parcel Lockers: This is another simple way for you to drop off your parcel at your soonest convenience. You just need to seal and address your parcel correctly and then drop it off at your nearest locker. If you have any confusion about this method, click here to find an instructional video.
  • Promotional Purchases Returns: If you get a product in a special offer, for example “buy one get one free” then you will have to return all items that were got as part of the same promotion. This is very important to keep in mind as many might send only one product and then find that they are not eligible to return it.

As you can see, JD Williams are sure to provide their customers with as many options for returns as possible. They want people to be happy and so they like to make sure that it is simple for them to return their products in the event of accidental orders or broken goods.

Contact JD Williams

If you would like to get in touch JD Williams in regards to their products or anything else, you can use the contact details below to reach them.

JD Williams Telephone Number

If you want to speak directly with a member of staff in regards to your enquiry, they have two phone numbers which they can be reached on. Here they are:

0345 071 9018

You can use those numbers either to ask general questions or to make purchases. Being able to make sales enquiries over the phone is quite convenient and may well be ideal for those who do not have a particularly large amount of free time on their hands.

JD Williams Contact Email

If you don’t think your enquiry quite warrants a telephone call, then perhaps you’d like to send an email instead? They can be reached directly with the following email address: general.enquiries@jdwilliams.co.uk. To speed up the whole enquiry process, it’s best if you are sure to include as many details about your query as possible when you email. This will help them to provide you with an adequate response as quickly and easily as possible. They also ask that existing customers include their customer number within the email so that they can access all your information and provide an informed reply as quickly as possible.

Live Chat

If you’re enquiry is only small and you think that it could be solved quite quickly, then perhaps you should contact them through their live chat service. Often it’s easier if you can communicate with somebody in real time, but a phone call sometimes feels like too much. If you want to speak to a member of staff through the live chat service, then click here to reach their contact page, where you will also find the option to launch a live chat.

Frequently Asked Questions

Before you contact them, take a quick look over these FAQs to see whether your question might have already been answered.

Who owns JD Williams?

JD Williams is owned by N Brown Group plc who have been around since 1859. They are also the owners of Jacamo, Simply Be and other big names in the fashion world.

How do I apply a JD Williams Promotional Code?

If you’ve got a promo code and are shopping online, during the transaction process you should see an option which says “Add Promotional Code” which you use to enter your code. Once this is done, the offer will automatically be applied to your purchase.

Where do JD Williams Deliver?

JD Williams will deliver anywhere within the UK, including the channel islands. They are also happy to send orders to BFPO addresses.

How do I get a JD Williams catalogue?

As well as having stores and a website which you can use to purchase their products, there is also a JD Williams catalogue. You can order any of their products through their catalogue and you are even given the option to spread the cost to help make higher cost items slightly more affordable. If you would like to get a JD Williams catalogue for yourself, then you can arrange to get one through their website. All you need to do is enter your address and they will send one to your home, free of charge.

How long do I have to make a return?

You can make a return within 14 days of receiving your product.