Virgin Media

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 customer service helpline number

UK TV & Broadband Provider

Best calling hours
09:00-18:00 GMT
Main Address
PO Box 333
Virgin Media
Matrix Court

Virgin Media broadband help and problems

Have a problem with your Virgin Media broadband? Use the contact details below to get help from Virgin Media.

support, want to upgrade or have other enquiries, you can get help
direct from your provider.

Many providers place a premium on providing good customer
service. Virgin Media certainly does not want to see you take your
business elsewhere and provides a range of ways for you to get in
touch for help.

Here are all the contact details you will need:General assistance

Get an answer online via Virgin Media’s support
, where you can get advice on common problems,
including broadband, TV, mobile, billing, moving
and more.

Technical help

Call Virgin Media on 150 from your Virgin Media home phone, or

0345 454 1111

hours a day, 7 days a week

Customer service

Call Virgin Media on 150 from your Virgin Media home phone, or

0345 454 1111

from any phone

Service available 24 hours a day, 7 days a week

Sales and orders

For sales and orders call:

0345 454 1111

Alternative ways to get in touch

Virgin Media customer forums

Virgin Media’s customer
contain a wealth of information, and if the answer
to your question isn’t already there, you can post your query and
see if anyone can help.

By email

If you prefer to correspond by email, use the online form found
on the Virgin Media website. Emails will be acknowledged within 48
hours and Virgin Media aims to resolve complaints within 28 days of

Via Twitter

Contact Virgin Media via its twitter account @virginmedia where Virgin Media
staff will respond to your question. Its team are available between
8am and 8pm.

Via Facebook

Find Virgin Media on Facebook and select Customer Help for

If all else fails…

It is always the best bet to get in touch with your provider
before deciding to cancel your contract as, given the chance, many
issues can be solved.

However, if you have tried all the possible routes to get help
from Virgin Media without any success, you could consider other
 currently on the market.

If you are outside of your minimum contract period and have
found a better deal, you can contact Virgin Media to cancel your
connection on

0345 454 1111