First Direct Customer Services

This Call costs 5p per minute from a standard BT UK landline plus your phone provider's access charge. You must have the bill payers permission if you continue to use the service. This service is brought to you by CH Numbers.


Best calling hours
09:00-18:00 GMT
Main Address

New and existing customers can contact First Direct on their national customer service phone number for advice regarding mortgages, credit cards and all general enquiries.

HSBC First Direct offices

First Direct is a British online-only division of HSBC – it exclusively conducts its banking and finance business online (via internet and telephone).

One of the first ‘remote bank’ operations, having opened its doors in the late 1980s, First Direct has become one of the best known non-branch operating banks in the UK. To date it has over one million customers, making it among the most prolific of the more modern banking operations. In 1999, it led the market in introducing mobile SMS alerts to its customers.

With positive revenues, an established customer base plus a sizeable number of innovations under its belt, First Direct’s position in 21st Century banking looks secure.

Contact Numbers

Main switchboard:

0345 600 2424