Redbridge Council Customer Services 020 8554 5000

The helpline number shown above has been taken directly from the Customer Service website. Which can be found here.. Simply call to go through to the department.

 customer service helpline number

Best calling hours
09:00-18:00 GMT
Main Address
Lynton House
255 - 259 High Road


  • Housing 020 8708 4002 – open Monday to Friday, 9am to 4.45pm
  • Council tax 020 8708 5670 – open Monday to Friday, 8am to 5pm
  • Benefits 020 8708 5690 – open Monday to Friday, 8am to 5pm
  • Adult Social Service 020 8708 7333 – open Monday to Sunday, 9am to 5pm
  • Children’s Services 020 8708 3885 – open Monday to Friday, 9am to 5pm
  • Other Enquiries 020 8708 5000 – open Monday to Friday, 8am to 6pm

Green Energy – Under Redbridge Borough

Solar Panels

Solar panels capture the sun’s energy and use it to either heat water or convert it into electricity. They don’t need direct sunlight to work and will still produce some energy on a cloudy day.

Solar electricity is a green, renewable energy, that doesn’t release any pollutants; which is why many homeowners in Redbridge are installing them in their homes.

Buying Solar Panels

After installation, solar panels on a typical UK Terraced home system will provide between 3 to 4kW of electricity and the cost of installation is on average priced between £5,000 and £8,000.

Extraction Fans

Extraction fans work to take the dampness and moisture  out of the air for use in bathrooms & basements, as well as extracting kitchen smells to stop it from permeating into the other rooms. Retrofit works as a subcontractor appointed to carry out such installations.

There has been disputes into Retrofit requiring these changes as many household feel they don’t need the extraction fans installed to be a green energy compliant household.

They believe that houses with windows that can sufficiently “air out” the bathroom or kitchen don’t require extraction fans, if anything, they believe the costs of running these fans, where they are not needed, is counter-intuitive to lowering energy bills and the green efficiency rating of a standard home.

The debate continues…

Loft insulation.

You may be mislead into believing that the council will provide a Free Grant when it comes down to adding loft insulation, however after delving into these schemes, for instance, ‘Refto Fit Works – Green Energy Programme’ under the London Borough of Redbridge require the home owner to contribute toward the grant quotation.

Home owners are likely to feel duped after realising they have to fork out on insulating their homes after hearing about the grant or seeing eye catchy advertisement material on how much money they can save on their energy bill.