Virgin Media broadband help and problems
Have a problem with your Virgin Media broadband? Use the contact details below to get help from Virgin Media.
support, want to upgrade or have other enquiries, you can get help
direct from your provider.
Many providers place a premium on providing good customer
service. Virgin Media certainly does not want to see you take your
business elsewhere and provides a range of ways for you to get in
touch for help.
Here are all the contact details you will need:General assistance
Get an answer online via Virgin Media’s support
centre, where you can get advice on common problems,
including broadband, TV, mobile, billing, moving
home and more.
Technical help
Call Virgin Media on 150 from your Virgin Media home phone, or
on
0345 454 1111
hours a day, 7 days a week
Customer service
Call Virgin Media on 150 from your Virgin Media home phone, or
on
0345 454 1111
from any phone
Service available 24 hours a day, 7 days a week
Sales and orders
For sales and orders call:
0345 454 1111
Alternative ways to get in touch
Virgin Media customer forums
Virgin Media’s customer
forums contain a wealth of information, and if the answer
to your question isn’t already there, you can post your query and
see if anyone can help.
By email
If you prefer to correspond by email, use the online form found
on the Virgin Media website. Emails will be acknowledged within 48
hours and Virgin Media aims to resolve complaints within 28 days of
receipt.
Via Twitter
Contact Virgin Media via its twitter account @virginmedia where Virgin Media
staff will respond to your question. Its team are available between
8am and 8pm.
Via Facebook
Find Virgin Media on Facebook and select Customer Help for
assistance.
If all else fails…
It is always the best bet to get in touch with your provider
before deciding to cancel your contract as, given the chance, many
issues can be solved.
However, if you have tried all the possible routes to get help
from Virgin Media without any success, you could consider other
packages currently on the market.
If you are outside of your minimum contract period and have
found a better deal, you can contact Virgin Media to cancel your
connection on
0345 454 1111
.