Department for Work & Pensions Customer Services 0800 731 7898

The helpline number shown above has been taken directly from the Customer Service website. Which can be found here.. Simply call to go through to the department.

 customer service helpline number
Industry Department for Work and Pensions
Best calling hours Mon-Fri
09:00-18:00 GMT
Main Address
Department Work Pensions
Post Box Address
Caxton House
Tothill St
London SW1H 9NA

What the DWP do?

The Department for Work and Pensions is responsible for welfare, work, pensions & child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

The department is a ministerial department supported by 13 agencies and public bodies.

Why so many of us put it off.

You may be yet to retire and working and probably think your pensions can wait.  Or you are probably overwhelmed with the simple dealings of life and haven’t had time to opt in to a pension plan.

You also may have already retired and have not had the time to fill in the numerous documents that the DWP sent you to enable them to work out your retirement income. These documents may at first seem daunting and you may feel you have to jump through hoops just to finalise the process.

However, the sooner you can provide the DWP with the information they require, the more they can ensure that you will receive the the correct payments.

If you provide too little information you are likely to receive the baseline pension payments which may be far lower than what you are entitled to, so it is important that what you submit is accurate.

How much State Pension do we I get?

According to the Government figures the full rate of the new State Pension in 2021/22 will be £179.60 per week but what you will get could be more or less, depending on your National Insurance (NI) record.

You can check how much State Pension you could get on the government website or, you can request a paper statement if you prefer.

How do I find my Pension Number?

Before calling the customer service lines please make sure you have your pensions number handy. You will find this number on any recent letter correspondence with the DWP.

What is the additional state pension?

Additional State Pension, also known as the State Earnings-Related Pension Scheme (SERPS) and State Second Pension. This is an extra amount of money you could get on top of your basic State Pension.

Have You reached State Pension age?

You will not get the Additional State Pension if you reached State Pension age on or after 6 April 2016. However if  you have reached State Pension age before 6 April 2016 and started claiming the basic State Pension, you will automatically get any Additional State Pension you’re eligible for. There is no need to make a separate claim.

Cost of Living Payment

The UK Government’s 23rd August 2022 Campaign. You may be able to get a payment to help with the cost of living if you’re getting certain benefits or tax credits. Find out more.

Around 6 million disabled people in the UK will receive their one-off £150 disability Cost of Living payment from 20 September, the government has confirmed today.

Support Relief

At some point in 2022 8 million households up and down the UK are set to receive an additional £320 as part of the government’s “Cost of Living” support package.

From the 20th Sep 2022 around six million disabled people in the UK will start to receive an extra “one off” £150 Disability Cost of Living payment.

Around 114,000 working people on Universal Credit will be supported to boost their wages, helping families improve their prospects and pay.